CONTENTS 1 CREATING SHARED AND LASTING VALUE 1 1.1. A CSR programme fully integrated into the Group strategy 2 1.2. CSR in the value creation model 13 1.3. Transparency and CSR commitment: tangible results for the Group and its stakeholders 22 1.4. Governance geared towards sustainable growth 35 2 A TRENDSETTER IN SUSTAINABLE MOBILITY 41 2.0. Address environmental issues beginning at the innovation and design phases of products and services 47 2.1. Reducing greenhouse gas emissions 61 2.2. Air quality 73 2.3. Vehicle quality and safety 79 2.4. Environmental impact of materials: circular economy and sustainable materials management 91 2.5. A presence on all mobility segments 102 2.6. Scope and reporting methodology 112 3 HUMAN RESOURCES: ENABLER OF PERFORMANCE 113 3.1. Social dialogue 116 3.2. Responsible employment and skills management 120 3.3. PSA Group, builder of talent 128 3.4. Well-being, health and safety at work 139 3.5. Equality and diversity 149 3.6. Scope and methodology of reporting 155 4 RESPONSIBLE SUPPLY CHAIN MANAGEMENT 157 4.1. Suppliers: major links in the value creation chain 160 4.2. Suppliers: linchpins of the sustainability chain 171 4.3. Reporting scope and methodology 182 5 REDUCING THE ENVIRONMENTAL IMPACT OF MANUFACTURING AND LOGISTICS OPERATIONS 183 5.1. The Group’s environmental protection policy at manufacturing level: organisation and strategy 186 5.2. Energy and carbon footprint of manufacturing and logistics operations 192 5.3. Industrial waste and pollutants managing the impacts on the environment and local residents 205 5.4. Waste and materials cycle: optimising processes to use the strict minimum in terms of resources and recover waste 209 5.5. Controlling the water cycle in facilities 216 5.6. Protection of natural environments and actions to promote biodiversity 220 5.7. Reporting scope and methodology 223 6 ETHICAL PRACTICES, ECONOMICS AND CORPORATE GOVERNANCE 227 6.1. Ethical practices in business relations 229 6.2. Distribution of added value 239 6.3. Transparency and integrity of influence practices 243 6.4. Governance principles 251 6.5. Integration of CSR into governance 255 6.6. Reporting scope and methodology 256 7 THE GROUP’S COMMITMENT TO SOCIETY 7.1. Involvement in host communities 7.2. The Group’s sponsorship and philanthropy strategy 7.3. Socially responsible mobility: the Foundation’s initiatives 7.4. Local philanthropic investment 7.5. Information and respect for customers 257 260 260 261 264 266 8 APPENDICES 8.1. CSR reference guides followed by PSA Group and external commitments 8.2. Forums for dialogue with stakeholders introduced by PSA Group 8.3. Concerning this report 8.4. Reporting scope and methodology 8.5. Cross-reference tables 8.6. Auditor’s Examination Report 275 276 277 279 280 283 295
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