PSA PEUGEOT CITROEN CRS 2011 - Page 4

CONT ENTS 2.4. PEUGEOT AND CITROËN: LISTENING TO CUSTOMERS 60 60 65 68 68 1 A STRATEGICALLY INTEGRATED CORPORATE SOCIAL RESPONSIBILITY APPROACH 5 1.1. MESSAGE FROM THE CHAIRMAN OF THE MANAGING BOARD 6 1.2. PSA PEUGEOT CITROËN’S RESPONSE TO THE AUTOMOBILE INDUSTRY’S CSR CHALLENGES 8 1.2.1. The Automobile Industry’s Major Sustainable Development Challenges 1.2.2. Areas in which PSA Peugeot Citroën Can Have an Impact 1.2.3. PSA Peugeot Citroën’s CSR Policies 1.2.4. CSR Commitments and Objectives 1.2.5. Main Indicators 8 10 11 14 20 2.4.1. Peugeot and Citroën Customers 2.4.2. Meeting Customer Expectations 2.4.3. Compliance with Health, Safety and Customer Privacy Standards 2.4.4. Advertising, Communication and Consumer Information 3 A COMMITMENT TO PROTECTING THE ENVIRONMENT 3.1. MANAGING ENVIRONMENTAL IMPACT 3.1.1. Environmental Challenges and Corporate Strategy 3.1.2. Combatting climate change 3.1.3. Reducing the Impact of Resource Use 3.1.4. Limiting Pollution 3.1.5 Reducing Waste Production 71 74 74 78 85 87 92 1.3. CSR GOVERNANCE 1.3.1. Organisation 1.3.2. External Standards and Commitments 1.3.3. CSR Reporting 21 21 21 22 1.4. RELATIONS WITH STAKEHOLDERS 1.4.1. Stakeholders and Forums 1.4.2. Dialogue Resources 1.4.3. Dialogue Initiated in 2011 with Independent CSR Experts 23 23 24 25 3.2. PROTECTING THE NATURAL ENVIRONMENT AND BIODIVERSITY 3.2.1. Facilities Located near Protected Areas 3.2.2. Significant Initiatives to Promote Biodiversity 98 98 99 1.5. PRESENCE IN INDICES, AWARDS AND DISTINCTIONS RECEIVED 26 4 2 SETTING THE STANDARD IN SUSTAINABLE MOBILITY 2.1. THE INNOVATION PROCESS 2.1.1 The City on the Move Institute (IVM) 2.1.2. R&D and Open Innovation 2.1.3. Eco-Design and Life Cycle Analysis PSA PEUGEOT CITROËN: A FULL-FLEDGED PARTNER TO ITS HOST COMMUNITIES 101 29 30 30 31 35 4.1. EXCELLENCE IN SUPPLIER RELATIONS: A SUPPLY CHAIN COMMITMENT 102 4.1.1. The Group’s purchasing strategy 4.1.2. Locating purchasing teams close to manufacturing facilities to ensure more effective integration into host regions 4.1.3. Strengthening supplier relationship management 4.1.4. Supporting supplier development 4.1.5. Incorporating sustainable development criteria into the supplier relations policy 102 2.2. LOW CARBON VEHICLES FOR ALL TYPES OF USE 2.2.1. Greenhouse-Friendly Technologies 2.2.2. Protecting Air Quality 2.2.3. Cradle to Cradle: Resource Management and Recycling 104 105 106 106 36 36 48 50 2.3. MOBILITY SOLUTIONS 53 2.3.1. Mobility Services and Onboard Intelligence 53 2.3.2. Road Safety 55 2 - PSA PEUGEOT CITROËN - CORPORATE SOCIAL RESPONSIBILITY - STRATEGIC GUIDELINES, COMMITMENTS AND INDICATORS - FINANCIAL YEAR 2011

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