CONTENTS 1 A CSR PROGRAMME FULLY INTEGRATED INTO THE GROUP STRATEGY 1 1.1. 1.2. 1.3. 1.4. Message from the Chairman of the Managing Board Group profile CSR organisation, strategy and policy Relations with stakeholders 3 4 12 33 5 INDUSTRIAL ECOLOGY WITHIN THE GROUP’S MANUFACTURING PLANTS 5.1. The Group’s environmental protection policy at manufacturing level: organisation and strategy 5.2. Energy and carbon footprint from manufacturing 5.3. Industrial discharges and pollutants: managing impacts on the environment and local residents 5.4. Waste and materials cycle 5.5. Controlling the water cycle in facilities 5.6. Protection of natural habitats and actions to promote biodiversity 5.7. Reporting scope and methodology 157 159 164 172 177 183 186 189 2 A GROUP TREND-SETTER IN SUSTAINABILITY MOBILITY PSA’s Innovation Process Greenhouse gas emissions Air quality Vehicle quality and safety Environmental impact of materials and end of life: sustainable management of materials at every stage of the life cycle 2.5. Mobility solutions 2.6. Scope and reporting methodology 2.0. 2.1. 2.2. 2.3. 2.4. 39 41 51 61 65 6 ETHICAL PRACTICES, ECONOMICS AND CORPORATE GOVERNANCE 6.1. 6.2. 6.3. 6.4. 6.5. 6.6. Ethical practices in business relationships Distribution of added value Transparency and integrity of influence practices Governance principles Integration of CSR into governance Scope and methodology of reporting 193 195 202 205 210 215 216 74 82 86 3 HUMAN RESOURCES, DRIVING CHANGE WITHIN PSA 3.1. The path of social dialogue to invigorate the PSA New Social Contract 3.2. Responsible employment and skills management 3.3. PSA, Talent manufacturer 3.4. Well-being, occupational health and safety 3.5. Making our differences an asset 3.6. Scope and methodology of reporting 87 89 91 101 112 122 129 7 THE GROUP’S COMMITMENT TO SOCIETY 7.1. Involvement in host communities 7.2. Group strategy in the area of sponsorship and philanthropy 7.3. Socially responsible mobility: the Foundation’s initiatives 7.4. Sponsorship and philanthropy to grow strong local roots 7.5. Information and respect for customers 217 219 219 220 223 225 4 SUSTAINABLE PURCHASING POLICIES FOR THE ENTIRE SUPPLY CHAIN 131 4.1. Sustainable purchasing as a key element of group performance 4.2. Supplier relationship and purchasing practices 4.3. Social and environmental standards for purchasing 4.4. Reducing the environmental impact of logistics 4.5. Reporting scope and methodology 133 139 146 151 155 8 ANNEXES 8.1. 8.2. 8.3. 8.4. Concerning this report Scope and methodology of reporting Cross-reference tables Auditor’s Examination Report 235 236 237 239 249
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